Her Posture is owned and operated in Australia and our primary warehouse is based in Melbourne. Most of our stock is located in Australia however we also have items that come from the United States and China. We work hard to ship all items directly from Melbourne however, in some cases we need to ship our products factory direct from one of our overseas partners.
Shipping 'factory direct' allows us to continue selling items when they are out of stock locally and also keep costs down for our customers. The downside is that our shipping times are usually greater than local retailers that are holding stock on premises.
We use Australia Post and ePacket as our preferred shipping methods. For the reasons stated above our shipping can range from 2-20 days (including weekends). However we will do our best to provide you with a more accurate shipping turnaround time and a tracking number asap after your order is placed.
It is also important to consider 'processing time', which can take several business days. On average the processing time for the factory to prepare and pack the order is 3-7 days. A figure that you should take into consideration in addition to the shipping duration.
IMPORTANT: If you need your item urgently please email our support team because we often have surplus stock located in Melbourne and we can express post them to you.
For more information or to enquire about an order that you have placed please email firstname.lastname@example.org or jump on Facebook and send us a message.